Firstly Sign Up by filling out the application form at the page Sign Up. After successful subscription you can configure your SIP VoIP device for calls through VoipTraffic network. Test your connection, make prepayment and enjoy.
We support EUR and USD accounts. When you apply for an account, you can choose between EUR and USD account. As the result pricelists, billing and invoices will all be made in the currency chosen. Though, if you are able to operate in EUR, we recommend you to choose this currency instead of USD because for EUR we are usually able to offer lower rates and larger gamma of payment methods available.
Dialing format: E.164 (country code + city area code + local number) or 00000+E.164 for Premium routing plan, 00+E.164 for Standard one and 00001+E.164 for Wholesale routing plan. Examples: for a call to Spain through: Premium you have to dial 34xxxxxxx or 0000034xxxxxxx Standard you have to dial 0034xxxxxxx Wholesale you have to dial 0000134xxxxxxx
No, we don't.
No, we don't.
No, we don't. We work on prepayment basis only.
Each our client can visit his own customer's self-care VoipTraffic area and send us a question.
It is possible that you did not receive our E-mail due to your SPAM filters. In that case, your subscription may still have been successful. If you do not receive an E-mail from us within 1 day after subscription, please send us an E-mail by clicking on Contact Us at the bottom of the page and ask for the status of your subscription.
Visit www.voiptraffic.net, navigate to 'Login' page and click on 'Password Recovery' icon. You will receive new password to your E-mail soon.
Please enter your self-care area and choose the option 'xDR Browser' in the Top menu.
Please enter your self-care area and choose the option 'Customer Info' in the Top menu, then choose the appropriate option.
Go to www.voiptraffic.net and visit the 'Rates' page.
Please enter your self-care area and choose the option 'Customer service' in the Top menu, then report your specific problem and we will look into it right away.
No, once your account is created it will always stay in the currency you have chosen. If you want to change your currency you will need to create a new account.
Usually our Pricelist is valid for 2-4 weeks. You can always find the current rates at the 'Rates' page of our WEB site www.voiptraffic.net.
Every rate change will be announced by E-mail in advance, and you will find the current pricelist at the 'Rates' page of our WEB site.
The call charge takes effect once the call has been answered. If there is no connection, no answer or the line is busy you will not be charged for this call.
We require a minimum Payment of 30 EUR or 30 USD depending on currency of the account. No monthly payment required.
Available payment methods for the moment are Bank Transfer, Credit Card, PayPal. Some payment methods are not available in every country and every currency. You will find the list exact of all your payment methods available in your self-care area.
It depends on the payment method you use. Electronic payments as PayPal and Credit Card are processed instantly. Bank Transfers might take up to 5 working days depending on your bank & region. As soon as we receive your payment, it is processed automatically and your account will be credited instantly.
You should take extra care in filling out the 'payment description/communication' field on the transaction form! This field is used for automatic payment processing. Please put your customer name and customer number into that field. If the customer name and customer number are incorrect or missing, the order cannot be processed and your account will not be credited! As soon as we receive your payment, it will be processed. Processing of bank transfer payments may take up to 5 working days. We will update your credit as soon as your bank transfer has arrived in our bank account. Please do not combine payments for several orders in one bank transfer. Please pay the desired amount of credit. The minimum amount payable is 30 EUR or 30 USD depend on currency of the account. Examples: If you wish to top-up your account for 300 EUR, transfer 300 EUR plus bank transfer fee. If you wish to top-up your account for 450 USD, transfer 450 USD plus bank transfer fee. Please note there might be a bank transfer fee per transaction; this fee may be different depending on currency and type of bank transfer. Inside of EU we recommend you to use free of charge 'SEPA bank transfer' type (using IBAN/BIC).
Yes, we can. When you apply for an account, you can choose between EUR and USD account. That means pricelists, billing and invoices will all be made in USD. Though, if you are able to operate in EUR, we recommend you to choose this currency instead of USD because for EUR we are usually able to offer lower rates and larger gamma of payment methods available.
Invoices are sent by E-mail and not sent by regular mail. Also, you can view your Invoices and print them at any time using your self-care area.
After completing Sign Up procedure you will receive the data for the first default
SIP account created for you. You can use those SIP-username & SIP-password
to configure your equipment (SIP trunk to our SIP server) in order to make calls.
Here are the settings for SIP connection:
SIP Proxy/Registrar: sip.voiptraffic.net or 87.238.224.51
UDP: port 5060 or 7060
TCP: port 5074
SIP username: your username received
SIP password: your password received
If You prefer connection using fixed/static IP addresses (use Remote IP authentication instead of Digest one), you can configure the fixed IP addresses of your gateways/servers in your self-care area. If you are using a hosted VoIP switch/gateway, please be sure you use these IP addresses only- they are uniquely assigned to your account. All incoming calls from those IP addresses will be associated with your VoipTraffic account.
After we will authenticate your IP, you can connect by using one of the following VoipTraffic IP addresses:
SIP (Proxy/Registrar): 87.238.224.51
The list of codecs supported:
G.723.1 (5.3 & 6.3 Kbps)
G.729 (8 Kbps)
G.711 A-law (64 Kbps)
G.711 μ-law (64 Kbps)
Fax support: Group III at 2.4, 4.8, 7.2, 9.6, 14.4 Kbps, using industry standard T.38
DTMF relay: Signaling via RFC2833 or SIP Info
Dialing format: 00000+E.164 or E.164 for Premium routing plan, 00+E.164 for Standard one and 00001+E.164 for Wholesale one.
Examples: for a call to Germany through:
Premium you have to dial 0000049xxxxxxx
Standard you have to dial 0049xxxxxxx
Wholesale you have to dial 0000149xxxxxxx
SIP (Proxy/Registrar): 87.238.224.51 (SIP signaling)
RTP Proxy: 87.238.224.165 and 87.238.224.12 (media stream)
If You prefer connection using Remote IP authentication instead of Digest one, you can configure the fixed IP addresses of your gateways/servers in your self-care area. If you are using a hosted VoIP switch/gateway, please be sure you use these IP addresses only- they are uniquely assigned to your account. All incoming calls from those IP addresses will be associated with your VoipTraffic account.
After we will authenticate your IP, you can connect by using one of the following VoipTraffic IP addresses (depend on the protocol chosen):
SIP (Proxy/Registrar): 87.238.224.51
Yes, you can. If prefer connection using fixed/static IP addresses, you can configure the fixed IP addresses of your gateways/servers in your self-care area. If you are using a hosted VoIP switch/gateway, please be sure you use these IP addresses only- they are uniquely assigned to your account. All incoming calls from those IP addresses will be associated with your VoipTraffic account.
After we will authenticate your IP, you can connect by using one of the following VoipTraffic IP addresses (depend on the protocol chosen):
SIP (Proxy/Registrar): 87.238.224.51
Our system supports the following codecs:
G.723.1 (5.3 & 6.3 Kbps)
G.729 (8 Kbps)
G.711 A-law (64 Kbps)
G.711 μ-law (64 Kbps)
Please enter to your self-care area and choose the option 'Customer service' in the Top menu, then report your specific problem. Please be as exact and detailed as possible regarding date & time, destination and description of the problem. Please note that we do not respond to each single report. But you can be sure that any connection problem is handled with high priority.
If you have problems with calls which are connecting normally but don't have any audio or have one-way audio on the line, the problem can be your local firewall settings or VoIP equipment configuration errors. In order to resolve this problem you can try to reconfigure or disable firewall or/and disable any local NAT-traversal functions as STUN, Symmetric NAT etc.
We use the following addresses for media stream:
87.238.224.165, 87.238.224.12.
Yes, we do but we cannot guarantee successful fax transition for all destinations.
For better results we recommend to use the following DTMF settings:
SIP: Out-of-Band 'SIP INFO'
The selection codes for our three different products are as follows: Premium: 00000 or blank (dialing format is 00000+E.164 or E.164) Standard: 00 (dialing format is 00+E.164) Wholesale: 00001 (dialing format is 00001+E.164) Examples: for a call to Spain through: Premium you have to dial 34xxxxxxx or 0000034xxxxxxx Standard you have to dial 0034xxxxxxx Wholesale you have to dial 0000134xxxxxxx
Yes, such functionality is available. Calls from multiple SIP devices can go through 1 single account but in this case any of these SIP devices must not be registered in our SIP server; i.e. all these SIP devices should be configured to not send 'REGISTER' requests in order to prevent possible issues with unexpected call disconnect.